We totally understand—plans change! You have a 1-hour window after placing your order to cancel or make changes. After this time, your order is already being processed and we’re unable to make adjustments.

Please note: cut-to-measure items are final sale and can’t be returned or exchanged.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to Canada, Australia, and the UK. Please note that shipping to the United States is temporarily unavailable. If you’d like to enquire about delivery to another destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Please double-check that your shipping address is correct at checkout. Orders are cut, packaged, and dispatched quickly, so once your parcel has been collected by the courier, we’re unable to retrieve or redirect it—even if it hasn’t been scanned yet.

Yes, I do ship to selected countries worldwide.

Please note that some destinations may apply customs fees, duties, or taxes on incoming parcels. These charges are determined by your country’s customs office and are outside of my control. Any such fees are the responsibility of the recipient.

Items must be returned within 14 days after receiving your order.

Items must be returned in the same condition in which they were received, be Uncut / Unworn / Unused, have any tags still attached, and include all the original packaging.

Buyers are responsible for return shipping costs.

Exchanges are not acceptable.

Refunds are processed within 2 days from when we receive the item(s).

Buyers are responsible for return shipping costs - this will Not be refunded.

The following items can't be returned:

• Custom or personalised orders
• Items on Sale
• Wool
• Patterns
• Books

Once an order has been shipped, I’m not responsible for any delays or lost parcels while they are in transit.

All orders, both within Australia and overseas, include full tracking. You’ll receive a tracking number so you can follow your parcel’s journey from dispatch to delivery.